Refund & cancellation

Last updated: September 2026

1. No advance payment

Booking is free — no deposit and no advance payment.

2. Cancelling or changing an appointment

You may cancel or move your appointment at any time, at no cost.

We ask for a little notice as a courtesy, but there is no penalty.

3. If you arrive late

Tell us on WhatsApp if you are running late.

4. If you are not happy with the service

Please tell the barber or the manager before you leave the salon.

If you notice something after you have left, contact us within 1 day.

5. Refunds

We do not normally give money back once a service has been carried out.

A refund is given in these cases:

• You were charged for a service that was not performed.
• A payment was taken twice for the same service.
• You paid for a package and we were unable to provide part of it.

6. How a refund is made

Refunds are made by the same method you used to pay.

Cash refunds are immediate; card and bank refunds are processed within 3 working days.

7. Packages

Any sitting you have not yet taken can be rescheduled or refunded in full.

8. How to reach us

WhatsApp or call +92 308 2270007, or email info@quiffcuts.com.